Blacktown Business Network featured personal development as the focus of last night's guest presentation. Speaker Kshama Upadhyay kept attendees focussed as she described her journey of self discovery as her first 'client' testing the 12-key system to Extraordinary Living she developed. "Once you know what your levers are, you can become unstoppable," she said. Did it work? Kshama went on to become an author, coach, business consultant, facilitator, trainer and speaker. She a

It's truly amazing that many business owners still don't understand the importance of good customer service. Providing a good customer experience can increase profit and save costs. Ask yourself would you accept shoddy service from someone you dealt with? Here are some statistics from reputable sources around the world that may help you to focus on this very important aspect of business. Price is not the main reason for customer churn, it is actually due to the overall poor q